FAQs

Last updated: 14th June 2020

Are you open?

Due to the UK government lifting some COVID-19 restrictions, we are now allowed to open our bricks and mortar store week commencing 15th June. For us to do this safely and to ensure you still have a nice time, fabric shopping is now strictly By Appointment Only. If you want to just come for a few bits of haberdashery or off-the-shelf items, we are opening for "Habby Hour" at the following times:

 Wednesday   5 - 6pm
 Friday  1 - 2pm
 Saturday  1 - 2pm

 

All the details can be found here

Whichever way you want to come and see us, please note that strictly one customer is allowed in the shop at a time. At this time, we are unable to accommodate children, partners etc. so please come on your own.

Click & Collect is available again, so if you want to shop online instead and collect your parcel if you live locally, then choose the option at checkout, however please wait until you receive an email from us stating your allocated pickup time, as we want to avoid congestion at the shop.

I'm still shielding or I don't feel comfortable going to the shops yet - is delivery still available?

It sure is! We're very aware that it is still a tricky time for a lot of people, so we're keeping the Free UK Delivery on orders over £5.00 for the time being so you don't have to risk yourself to get a bit of thread! 

Please note that due to a heavy increase in online orders, our dispatch time is currently 4-5 days, but we will try and get orders out quicker if we can. Post is taking longer than normal in some locations so please hold your horses before contacting us if your parcel is taking longer to arrive than normal!

What is the status on workshops?

We are currently in the process of determining new dates for the workshops which were due to happen during lockdown, with a view to rescheduling them from July if the UK government ease restrictions further. If you were booked on to one of these workshops, then you will receive an email in due course with the new date.