FAQs

Last updated: 2nd September 2020

Are you open?

 

For the foreseeable future, we are open for workshops and collections of Local Pickup online orders only. Apologies, but at this moment in time, you can only shop in our bricks and mortar shop if you are attending a workshop.

If you want to collect your parcel if you live locally, then choose the Local Pickup option at checkout, however please wait until you receive an email from us stating your allocated pickup time, as we want to avoid congestion at the shop.

I'm still shielding or I don't feel comfortable going to the shops yet - is delivery still available?

It sure is! We're very aware that it is still a tricky time for a lot of people, so we're keeping the Free UK Delivery on orders over £5.00 for the time being so you don't have to risk yourself to get a bit of thread! 

Please note that due to a heavy increase in online orders, our dispatch time is currently 4-5 days, but we will try and get orders out quicker if we can. Post is taking longer than normal in some locations so please hold your horses before contacting us if your parcel is taking longer to arrive than normal!

What is the status on workshops?

We are currently in the process of running the rescheduled workshops that were originally organised for during lockdown. Once these have been completed, we will be releasing new dated.