FAQs

Last updated: 5/1/2021

Are you open?

Due to the introduction of the third UK lockdown, we are only open for local pickup and shipping of online orders. However, we know how tricky it is choosing a project or fabric online, so if you would like some help then you can now book a Virtual Fabric Fondling appointment with us!

Find all our available appointments here

If you want to collect your parcel if you live locally, then choose the Local Pickup option at checkout, however please wait until you receive an email from us stating your allocated pickup time, as we want to avoid congestion at the shop.

I'm still shielding or I don't feel comfortable going to the shops yet - is delivery still available?

It sure is! We're very aware that it is still a tricky time for a lot of people, so we have Free UK Delivery on orders over £15.00.

Please note that due to a heavy increase in online orders, our dispatch time is currently 4-5 days, but we will try and get orders out quicker if we can. Post is taking longer than normal in some locations so please hold your horses before contacting us if your parcel is taking longer to arrive than normal!

What is the status on workshops?

Due to the lockdown, we are not scheduling any workshops at present. Once the restrictions have been lifted, then we will be releasing details of our future workshops.