INTERNATIONAL SHIPPING UPDATE - 22/12/20
Due to the current COVID-19 border restrictions, the Royal Mail have temporarily suspended international mail services to some countries, therefore we have disabled international shipping to those countries for the time being. Once we receive notification from the Royal Mail that their services are up and running again, we will enable shipping again.
ROYAL MAIL UPDATE
Please be aware that the Royal Mail is being slower than usual due to COVID affecting staffing levels and the increase in online orders throughout the country due to lockdown and Christmas shopping.
Parcels qualifying for free delivery are sent second class, so once you receive your shipping confirmation from us, please allow 14 working days before contacting us where your order is, as unfortunately we are unable to class an item as "lost" before this time and can't resend it until that point.
Orders of a value of £25 or more are sent second class Tracked and we will enter the tracking number on your order so you can keep an eye on its whereabouts.
If you live in or around the Mirfield area, we would encourage you to select the Local Pickup option at checkout to collect your order from the shop, especially if you are in a rush for your items. Alternatively, if you would like your order sending first class, you can choose to pay for this option at the checkout.
We are continuing to despatch your orders as soon as we can throughout the COVID pandemic. While we get caught up with orders placed over the Christmas holiday period, our current despatch time for orders placed Monday-Friday is 1-2 days and any orders placed over the weekend will be despatched on the following Tuesday at the earliest.
Our first class shipping rates are as follows: ‐
Domestic (UK & Channel Islands)
|1-2 Sewing Patterns||£ 1.50|
|3+ Sewing Patterns||£ 3.50|
|0 - 1kg||£ 3.50|
|1kg - 2kg||£ 5.50|
|1kg - 5kg||£ 5.95|
|Over 5kg||£ 15.00|
All items under 5kg will be sent Royal Mail first class. Items over 5kg will be sent by courier on a Next Working Day service.
We offer free UK second class delivery on all orders over £15.
Our rates for shipping to other countries are as follows: ‐
|0 - 500g||£ 10.00|
|500g - 1kg||£ 13.50|
|Over 1kg||£ 15.00|
Rest of World:
|0 - 1kg||£ 20.00|
|1kg - 2kg||£ 20.00|
|Over 2kg||£ 25.00|
We offer free economy delivery to Europe on all orders over £75 and to the rest of the world on orders over £120.
All items sent internationally will be via a tracked Royal Mail or courier service.
Items posted to countries outside of the EU may have customs charges that are the buyer’s responsibility to pay.
Royal Mail does not consider a parcel lost unless it has been missing 15 days in the UK, 20 days in Europe or 25 days in the rest of the world. If after this period has ended you have not received your parcel, please contact us at firstname.lastname@example.org